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Terms of Service

Last updated: September 9, 2026

These Terms of Service ("Terms") are a legal agreement between you and Reflx, LLC ("StoryFolder", "we", "us", or "our") governing your use of the StoryFolder website, desktop application, and related services (together, the "Service"). By creating an account, installing the desktop app, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility and accounts

You must be at least 13 years old (and old enough to form a binding contract in your jurisdiction) to use the Service. You are responsible for your account, for keeping your credentials secure, and for all activity under your account. Provide accurate information and keep it current.

2. Education licences

StoryFolder offers a discounted or no-cost Pro licence to verified students and educators (the "Education Licence"). Eligibility is based on your current enrolment or employment status at a school, college, university, or other institution that teaches film or media, verified by a person from the proof you submit with your application — there is no automated domain check. An Education Licence is re-verified annually; we may ask you to re-apply before renewing it, and it lapses if you do not.

Permitted use under an Education Licence is limited to coursework, thesis films, portfolio work, and festival submissions. Client work and work-for-hire are not permitted under an Education Licence, whether or not payment changes hands.

Proof documents you submit with an application (for example a student or staff ID, an enrolment letter, or a class roster) are used only to verify eligibility and are deleted once a decision is made, whether the application is approved or rejected.

If you misrepresent your enrolment or employment status, your role, or your use of an Education Licence, we may revoke it and move your subscription to the standard price for your plan, in addition to any other remedy available to us under these Terms.

3. Software license (desktop app)

The StoryFolder desktop application is licensed, not sold. Subject to these Terms and your active subscription or entitlement, we grant you a personal, limited, non-exclusive, non-transferable, revocable license to install and use the desktop app for your own use, tied to your seat and activated device(s) as permitted by your plan.

You may not, and may not permit others to: (a) copy, distribute, sublicense, rent, lease, or sell the software; (b) reverse-engineer, decompile, or disassemble it, except to the extent that restriction is prohibited by law; (c) circumvent license, seat, or device limits, or any technical protection measures; or (d) remove proprietary notices. We and our licensors retain all rights not expressly granted.

4. Subscriptions, billing, auto-renewal, and refunds

Auto-renewal. Paid plans are subscriptions that automatically renew at the end of each billing period (monthly or annually, as selected) at the then-current price, and your payment method on file will be charged, until you cancel. You can cancel at any time from your account settings; cancellation stops the next renewal and takes effect at the end of the current paid period. You keep access until then.

Refunds. For purchases made directly through StoryFolder (via Stripe), we offer a 14-day money-back guarantee from the date of the charge — contact us within 14 days for a full refund of that charge. Purchases made through a third-party app store (for example the Apple App Store or Google Play) are subject to that store's refund policy, and you should request those refunds through the store.

Price changes. We may change subscription prices; we will give you reasonable advance notice, and changes apply to the next billing period. Taxes may apply and are your responsibility where required.

5. Acceptable use

You agree not to use the Service to: (a) violate any law or the rights of others; (b) infringe intellectual property or misappropriate content you do not have the right to use; (c) upload malware or attempt to disrupt, overload, or gain unauthorized access to the Service; (d) scrape, resell, or build a competing service from the Service; (e) harass, abuse, or harm others; or (f) publish unlawful, infringing, or objectionable content. We may suspend or terminate access for violations.

6. Your content

You retain ownership of the storyboards, notes, images, and other content you create or upload ("Your Content"). We do not claim ownership of Your Content.

When you choose to publish a share link, you grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, reproduce, and display that published content solely to operate the share feature — that is, to make the published storyboard available to people you share the link with. This license exists only for content you publish, and it ends when you unpublish or delete that content or your account (subject to routine backups and legal retention).

You are responsible for Your Content and represent that you have the rights necessary to use it and to publish it through the Service.

7. Third-party footage, sources, and services

StoryFolder lets you work with video you supply, including video you import from third-party platforms such as YouTube and Vimeo. You are solely responsible for ensuring you have the rights to any source footage you import, process, or publish, and for complying with the terms of service, license terms, and applicable laws of any third-party platform or content owner. This includes YouTube's Terms of Service and any platform restrictions on downloading or reusing content.

StoryFolder is a tool; it does not grant you any rights in third-party content, and we are not responsible for your use of third-party content or services. You agree to indemnify us (see Section 12) for claims arising from source footage or third-party content you bring into the Service. The Service may also link to or embed third-party content and services governed by their own terms.

8. Intellectual property

The Service, including its software, design, and branding, is owned by StoryFolder and its licensors and is protected by intellectual-property laws. Except for the licenses expressly granted here, we reserve all rights.

9. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT DEFECTS WILL BE CORRECTED. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STORYFOLDER AND ITS OWNERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) US $100. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIABILITY LIMITATIONS, SO SOME OF THESE LIMITS MAY NOT APPLY TO YOU.

11. Dispute resolution — arbitration and class-action waiver

Please read this section carefully; it affects your legal rights. Except for the opt-out below, you and StoryFolder agree to resolve any dispute arising out of or relating to these Terms or the Service through binding individual arbitration, rather than in court, except that either party may bring qualifying claims in small-claims court. Arbitration will be conducted on an individual basis.

Class-action waiver. You and StoryFolder agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding.

30-day opt-out. You may opt out of this arbitration and class-waiver agreement by emailing [email protected] within 30 days of first accepting these Terms, stating your name and that you opt out of arbitration. Opting out does not affect any other part of these Terms.

12. Indemnification

You agree to indemnify and hold harmless StoryFolder and its owners, employees, and suppliers from and against any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to: (a) Your Content; (b) your use of source footage or third-party content or services; (c) your violation of these Terms; or (d) your violation of any law or the rights of a third party.

13. DMCA and copyright

We respect intellectual-property rights and respond to notices of alleged copyright infringement. If you believe content on a StoryFolder share page infringes your copyright, send a written notice to our designated agent at [email protected] including: (a) your signature (physical or electronic); (b) identification of the copyrighted work; (c) identification of the allegedly infringing material and its location (URL); (d) your contact information; (e) a statement that you have a good-faith belief the use is not authorized; and (f) a statement, under penalty of perjury, that the information is accurate and you are authorized to act.

We will remove or disable material as appropriate and may forward the notice to the affected user, who may submit a counter-notice. We may terminate repeat infringers.

Operational note (not part of the Terms): registering a DMCA agent with the U.S. Copyright Office is a separate human task and is required for full safe-harbor protection.

14. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you violate these Terms, if required by law, or if we discontinue the Service. On termination, your license to the desktop app ends and you must stop using it. Sections that by their nature should survive termination (including ownership, disclaimers, limitation of liability, indemnification, and dispute resolution) survive.

15. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date and provide reasonable notice. Your continued use of the Service after changes take effect means you accept the revised Terms.

16. Governing law

These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws rules. Subject to the arbitration agreement above, any disputes not subject to arbitration will be brought in the state or federal courts located in Florida, and you consent to their jurisdiction.

17. General

If any provision of these Terms is found unenforceable, the remaining provisions stay in effect (severability). Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, together with the Privacy Policy and any plan-specific terms, are the entire agreement between you and StoryFolder regarding the Service.

18. Contact

Questions about these Terms? Contact us:

  • By email: [email protected]
  • By mail: Reflx, LLC, 794 30th Ave N, #1, St. Petersburg, FL 33704, United States