Delete your account

If you'd like to leave StoryFolder, you can request a complete deletion of your account and data.

How do I delete my account?

You can delete your account yourself from your account settings:

1. Sign in and open your Account settings.
2. Find Delete account in the account/security section.
3. Confirm — you'll be asked to acknowledge that the deletion is permanent.
4. Your account and data are scheduled for deletion right away, and your published share links stop working immediately.

Prefer a hand? You can still contact support from the email address on your account, with the subject "Delete my account", and we'll complete it for you after verifying your identity.

What gets deleted?

• Your account record (email, name, password hash).
• All your projects, shot lists, and notes.
• All your published share links. URLs stop working immediately.
• Your activated machines and license records.
• Your Stripe customer record, except billing and tax records we're legally required to keep (see below).

What about local data?

After deletion:

• The data on our servers is gone.
• Data still in StoryFolder's local app data folder on your computer is up to you. You can delete the StoryFolder app and its app data folder (see Install the app for paths). If you don't, no harm — without a valid account, the desktop app can't use the data.

How long does deletion take?

The user-facing deletion is immediate — your share links stop working right away and you lose access. Backend purging of projects, notes, and logs happens shortly after. A few categories are retained longer for legal and operational reasons:

• Billing and tax records — approximately 7 years, as required by tax and financial-recordkeeping law.
• Backups — deleted content ages out of routine backups within our normal backup rotation.

We don't keep your project content beyond what's needed for these purposes.

Will my published links still work after deletion?

No. Published share links are tied to your account and disappear when the account is deleted.

If a viewer has a copy of the link, they'll see a "not found" message.

What if I just want to cancel, not delete?

Plenty of people prefer to keep their account around as a Free plan rather than deleting outright. To stop paying without losing your work:

• Cancel your subscription — you drop to the Free plan at the end of your paid period.
• Your projects, notes, and share links stay intact.
• You can re-subscribe any time.

Account deletion is for when you're truly done.

What if I change my mind after deletion?

Once deleted, your data can't be restored. You're welcome to sign up again with the same email, but it'll be a fresh account.

Anything else?

If you have specific data-deletion requirements (GDPR right-to-erasure, contractual obligations to a client), tell us in your deletion request. We'll make sure the right pieces are addressed.