Refunds
We want you to be happy with StoryFolder. If something's not right, reach out and we'll do our best to help.
What's the refund policy?
In general:
- Free trials: No charge happens during the trial, so there's nothing to refund. Cancel before the trial ends to avoid being billed.
- Monthly subscriptions: We don't issue cash refunds for mid-cycle cancellations. Instead, your subscription stays active until the end of the period you've paid for.
- Annual subscriptions: We don't pro-rate cash refunds for partial-year cancellations either. But the full year remains active.
- Accidental renewals: If your annual plan auto-renewed and you intended to cancel, contact us within a few days. We're reasonable.
- Billing errors: If you were charged in error, we'll always refund promptly.
How do I request a refund?
- Contact support.
- Tell us which charge you're asking about (the date and amount, or a screenshot of the invoice).
- Briefly explain the situation.
- We'll get back to you within one business day.
How long do refunds take?
If we approve a refund, it's issued through Stripe and typically appears on your statement within 5–10 business days, depending on your bank. Some banks are faster.
What if I just don't want StoryFolder anymore?
The simplest path:
- Cancel your subscription to stop future renewals.
- Use StoryFolder through the end of the period you've already paid for.
- Optionally, delete your account when you're truly done.
Will I be charged again after I cancel?
No — once a subscription is cancelled, no further charges occur. The card stays on file in case you re-subscribe, but Stripe will not bill it again unless you explicitly restart your subscription.
What if I'm disputing the charge with my bank?
If you'd like a refund, please contact us first rather than starting a chargeback. We can resolve almost any concern directly, and a direct refund is faster than a chargeback would be. Chargebacks also tend to cost both sides extra fees.