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Refunds ​

We want you to be happy with StoryFolder. If something's not right, reach out and we'll do our best to help.

What's the refund policy? ​

Every charge made through StoryFolder comes with a 14-day money-back guarantee. Contact us within 14 days of the charge and we'll refund that charge in full. This matches section 4 of our Terms of Service.

  • Free trials: No charge happens during the trial, so there's nothing to refund. Cancel before the trial ends to avoid being billed.
  • Renewals: A renewal is a new charge, so it gets its own 14 days. If your plan renewed when you meant to cancel, contact us within 14 days of the renewal.
  • After 14 days: We don't refund partial periods. If you cancel, your plan stays active until the end of the period you've paid for.
  • Billing errors: If you were charged in error, we'll always refund promptly.
  • App store purchases: Purchases made through a third-party app store follow that store's refund policy. Request those refunds through the store.

How do I request a refund? ​

  1. Contact support.
  2. Tell us which charge you're asking about (the date and amount, or a screenshot of the invoice).
  3. Briefly explain the situation.
  4. We'll get back to you within one business day.

How long do refunds take? ​

If we approve a refund, it's issued through Stripe and typically appears on your statement within 5–10 business days, depending on your bank. Some banks are faster.

What if I just don't want StoryFolder anymore? ​

The simplest path:

  1. Cancel your subscription to stop future renewals.
  2. Use StoryFolder through the end of the period you've already paid for.
  3. Optionally, delete your account when you're truly done.

Will I be charged again after I cancel? ​

No — once a subscription is cancelled, no further charges occur. The card stays on file in case you re-subscribe, but Stripe will not bill it again unless you explicitly restart your subscription.

What if I'm disputing the charge with my bank? ​

If you'd like a refund, please contact us first rather than starting a chargeback. We can resolve almost any concern directly, and a direct refund is faster than a chargeback would be. Chargebacks also tend to cost both sides extra fees.