StoryFolder Help

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Reset license ​

When activation gets stuck — corrupt cache, mismatched account, or a license that refuses to refresh — the cleanest fix is to wipe the local activation and re-authenticate.

What does "reset license" mean? ​

It clears the activation data stored locally on this computer. It does not:

  • Delete your account.
  • Cancel your subscription.
  • Touch your projects, notes, or share links.

After a reset, the next time you launch the app it'll behave like a fresh install — showing the Sign In screen and waiting for you to connect.

How do I reset the license? ​

Option 1 — From inside the app ​

  1. Open Preferences → Account.
  2. Click Deactivate Machine.
  3. The app returns to the Sign In screen.
  4. Click Connect your account and authenticate normally.

This is the right starting point for most cases.

Option 2 — From the web ​

If the app can't reach Preferences (e.g. it's stuck on Sign In):

  1. Go to storyfolder.com/account/machines → Machines.
  2. Deactivate this machine from the web.
  3. Restart the desktop app and click Connect your account.

Option 3 — Manual cache wipe (advanced) ​

If neither of the above work, you can manually clear the activation cache.

Stop the app first

Make sure StoryFolder is fully quit before editing its data folder.

macOS

~/Library/Application Support/StoryFolder/activation.json

Windows

%APPDATA%\StoryFolder\activation.json
  1. Quit StoryFolder completely.
  2. Open the path above in Finder / File Explorer.
  3. Delete activation.json.
  4. Relaunch StoryFolder.
  5. Click Connect your account.

This is a last-resort method. Don't delete other files in the folder — your projects live there.

What if I get the same error after the reset? ​

Two more things to try:

  1. Sign in to the web at storyfolder.com/signin and make sure your account is actually accessible. If you see "subscription expired" or "no plan", that's a billing issue, not an activation issue.
  2. Try a sign-in link instead of email/password. See Sign-in link.

After resetting — will I have to re-download my projects? ​

No. Your projects are tied to your account, and the local thumbnail cache stays put. After you re-activate, everything reappears.

Still stuck? ​

Send us your logs and we'll figure it out:

→ Send us your logs