Invoices & receipts
You can view and download every invoice for your subscription from your account page.
Where do I find my invoices?
- Sign in at storyfolder.com/account.
- Click Invoices in the sidebar.
- You'll see a chronological list of every charge — date, amount, plan, and a link to the invoice.
How do I download an invoice as a PDF?
Click an invoice in the list. It opens the Stripe-hosted invoice page, with Download PDF and Download Receipt buttons in the top-right.
Do I get an invoice by email automatically?
Yes — every successful charge sends a receipt to the email on your account. If you'd rather not receive these, contact support and we can adjust your preferences.
Can I update the company name and billing address on the invoice?
Yes. Open the Stripe billing portal:
- Go to Subscription → Manage billing on your account page.
- In the Stripe portal, find the Billing information section.
- Update company name, address, and tax ID.
Future invoices will use the updated details. Past invoices reflect what was on file at the time they were issued.
My company needs a custom invoice (PO number, custom fields). Can you help?
For team/business accounts with special invoicing needs, contact support. We can work with you to issue invoices that satisfy your AP team.
Can I get a VAT / tax invoice?
Yes. Stripe invoices automatically include tax / VAT details where required by jurisdiction. If you're missing something specific, let us know and we'll make sure your invoice has it.
Why don't I see an invoice for the trial?
Trials aren't billed, so no invoice is generated. Your first invoice appears the day your trial converts to paid.